It’s Become Our Tradition
I went into a coffee shop here in London one day and the barista was stressed and grumpy, he sounded kind of rude. For a moment I was feeling grumpy myself, it seemed unprofessional and just not good in front of customers.
But then I looked at him and I thought why don’t I turn this completely around so I asked his colleague if he needed a hug. I said ‘your friend seems a bit grumpy, probably needs a hug.’ They both grinned and the next moment the grumpy barista and I were hugging, he had just been having a bad day. Now every time I go in Mark and I hug. It’s become our tradition. Reaching out definitely works. – Antonio ?Â